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Configuration Check

This area contains a myriad of settings and information essential to Front Office’s successful operation.

Note: if editing any system setting from this page, clicking Close on the System Settings list will return to the launching page.

This article covers the following topics:

Server tab

The Server tab contains core installation information about the Front Office instance and should be used for both proactive and reactive viewing.

All Front Office Services will be displayed; services no longer used may be cleared from view. The next refresh will create an updated list. Two monitoring measures check the current health of the service, primarily whether the Internal Workflow, Task Engine and Scheduler jobs are running (‘Heartbeat’) and responding (‘Watchdog’).

The web server name and address (editable) are listed. The Public Web Service check allows the configuration of the website and the public web service (editable) to be compared. If the system is correctly configured, they should match.

Custom plugins can be viewed at both summary and detail level. An edit facility takes the user to the Custom task Plugin maintenance page.

Base Settings tab

Display of core configuration data required by Front Office: default currency, language, time zone and country settings, as well as the site identifier (primarily used for integration). All settings, excluding Currency can be edited here. The system currency cannot be amended post install as financially based request values are stored using this value. Changing the system language post-install needs careful evaluation.

Request Summary PunchIn link allows a specific request to be accessed directly from an external source, e.g., a web page or email. The link must be copied, and the final number replaced by the System Reference. On accessing the link, Front Office will authenticate a user, either automatically, if integrated security mode is enabled, or via the log-on page. Once authenticated, they will be routed to the specified Request Summary, assuming the recipient has the normal access to the request.

This link cannot be used for Single Sign-On configurations out of the box. Please contact the support team via https://frontofficehelp.biomni.com/hc/en-us/requests/new for further information.

The Image Upload Test allows images that will be available through any of the (full) rich text editors to be accessed to ensure the folder is in the appropriate location.

System Configuration setting: Public Web Services URL

Email tab

Reporting of all email configuration and settings. The Admin and Support Team’s email addresses can be edited here, as well as the sending email address for approval and fulfilment system generated emails. SMTP settings and email formatting via XSLT can be amended via links; a test mail can be sent, and the Email Queue monitored.

Reporting tab

Reporting of the main configuration settings to assist reporting set up; the Adapter definition can be edited via Settings > Adapter, whilst the Reporting Services Folder can be edited here. Individual reports are listed with their data sources configuration, to allow confirmation of correct data.

Please refer to the Install document in the Front Office 9.1 Reporting zip for customization guidance and details of the shipped reports. This module is available dependent on license.


The search facility within a Service Catalog App Store utilizes a pre-built index, which runs in full once per day, on each web server. A partial index is triggered if any product in the system is updated. A full re- index can be requested at any time.

Pre-built Indexes allow an end user’s search results to be returned very quickly.


Front Office employs data caching mechanisms to avoid unnecessary load on the database server by reducing how often data that changes infrequently is retrieved. The most efficient of these is “SQL Cache Dependency”. This mechanism only retrieves data from the database when it has changed.

If operating properly, the Cache Type should display as “SQL Cache Dependency”. Otherwise, a message will display explaining a problem has occurred; this is an unlikely scenario, but the Error Log should be checked as a starting point for diagnosis. Front Office will continue to work but changes to Front Office configuration may not take place immediately.

The Cached Data section shows when data was added to the cache and can give an indication as to whether caching is working correctly.

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