Supplier Catalogs provide a means of presenting users with options within service requests and allow authorized users to raise purchase requests within Front Office. Supplier catalogs can be presented to users, either in their complete searchable/browsable format via the full catalog view or embedded within defined bundles. A catalog must be associated to a supplier and a basic set of data can be imported via the import facility. A supplier’s catalog can be managed locally in Front Office either via manual entry or by using the catalog import facility. Additionally, Supplier Gateway allows a more extensive set of catalog data to be published. It also provides suppliers with a self-service catalog upload / publish module and an automated catalog update option.
Any number of suppliers can be created, some of which may have a catalog and others may be used for off-catalog (free text) requesting only. Other suppliers may be configured as hosting their catalog externally and users connect by ‘punching out’ to shop and retrieve items back into Front Office.
Suppliers can be imported via the Supplier Gateway tool along with a catalog that is uploaded via CSV
or Unicode text file.
Catalog items can also be grouped into Approved lists, which restrict the view by User Groups, enabling the system to show only those catalogs and suppliers that may be relevant to a set of end-users, rather than the entire supplier and catalog lists.
Commodity types, linked at supplier or item level within the catalog, can drive field filtering on the request type and/or approval workflow.
The Service Catalog also allows a specified supplier catalog, item, or bundle to be accessed
Note: Supplier Gateway is now deprecated but remains within this section of the document to support legacy solutions.
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